合规与道德

投诉

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投诉解决

九游会国际 desires to resolve student 投诉, grievances, 并以迅速、公平和友好的方式表达关切.

投诉途径

Students with an academic concern are encouraged to visit our 关心页面.
All students who are seeking to resolve grievances that were not previously resolved based on communications between the parties involved can file a grievance under the USM的学生申诉政策.
Students residing outside of the 密西西比州 while attending USM who have already exhausted all other remedies and desire to resolve a grievance should also 遵守大学的学生申诉程序.
Any issue that cannot be resolved internally that does not involve Grade Appeals or Conduct 重要的, can be addressed by having the individual file a complaint with the state agency that handles complaint in the student's state of residence.
To comply with the Higher Education Opportunities Act of 2008, institutions offering education must provide enrolled and prospective students with contact information for filing 投诉 with its accrediting agency and with the appropriate state agency 处理学生所在州的投诉.
- For 重要的 unrelated to conduct or grades, students also have the right to attempt to resolve 投诉 by contacting state consumer agencies or other related bodies as described below if resolution with the institution is unsuccessful.
- Clicking on any state in the list that begins near the bottom of this page displays the state agency responsible for 投诉 regarding out-of-state online education 项目.
  - 查看国家消费者保护机构页面

不良的行为

As of February 5, 2024, no adverse actions related to our online degree 项目 have been initiated by the Mississippi Institutes of Higher Learning (IHL), the Southern Association of 学院和学校 Commission on Colleges (SACSCOC) or the National Council of State Authorization Reciprocity Agreements (NC-莎拉) against The University 在密西西比南部工作了五年.

向我们的认证或授权机构投诉

地区认证机构
A complaint with our regional accrediting agency – the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) – can be filed when there is evidence to support noncompliance with a SACSCOC standard or requirement. 请参阅 Commission’s complaint policy, procedures, and complaint form. SACSCOC联系人资料如下:

Southern Association of 学院和学校 Commission on Colleges (SACSCOC)
佐治亚州迪凯特南巷1866号，邮编30033-4097
电话:(404)679-4500
传真:(404)679-4558
http://www.sacscoc.org

国家授权机构
A complaint can be filed with our state authorizing agency – the Mississippi Commission on College 认证 (MCCA)–when there is evidence of the of the following:
conduct or behavior on the part of the University of Southern Mississippi or any of its agents, representatives or employees that constitute dishonest or fraudulent behavior, including providing false or misleading information to a student
the operation of 项目 (including distance education) contrary to practices expected by institutional and/or programmatic/specialized accreditors
[九游会国际 has a number of 项目 that are accredited 由专业的、特定学科的认证机构进行认证. USM认可课程网址是http://ko81myx.phytomarin.com/about/accreditation. 联系教务长办公室有关项目认证的更多信息.]

请查看MCCA学生投诉流程.

MCCA的联系方式如下:

Dr. Sheriece罗宾逊
里奇伍德路3825号
杰克逊，MS 39211-6453
电话:601.432.6336
传真:601.432.6225
srobinson@mississippi.edu

密西西比州居民参加在线课程

国家认证机构

If your complaint is not resolved at the institutional level, then you may refer your complaint to the Mississippi Commission on College 认证 using the MCCA Student 在事件发生后两年内提交投诉表格. 如果投诉不在美嘉律师事务所 jurisdiction, it may be directed to another agency that is authorized to address the 关注事项，如果合适的话.

Note: This process is not applicable for 重要的 related to student grades or discipline/conduct 重要的.

消费者保护

MS students taking online courses may also contact the Attorney General:

密西西比州消费者保护司
总检察长办公室
密西西比州
邮政信箱22947
杰克逊，密西西比39225-2947
密西西比州消费者保护投诉表格

州外/远程学生投诉流程

If your complaint is not resolved at the institutional level by filing a complaint pursuant to the student grievance policy, then out-of-state students residing in NC-莎拉 (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California, may submit 投诉 to the MS-莎拉 portal agent:

NC-莎拉学生投诉

投诉程序(非sara州的学生)
(CA)

If you are a resident of California and have a complaint, contact the following home 国家消费者保护机构:
加州消费者事务部
消费者信息中心
北市场大道1625号.N-112室
加州萨克拉门托95834
电话:(833)942-1120

dca@dca.ca.政府

学生亦可:

打印并存档投诉表格

使用网上投诉表格

COMPLAINTS FOR MILITARY SERVICEMEMBER OR DEPENDENTS OF VETERANS/SERVICEMEMBERS

Active Duty Receiving Tuition Assistance or Spousal Assistance

File a complaint with the Department of Postsecondary Education Complaint System http://afvec.langley.af.mil/pecs/DoDPECS.aspx

退伍军人使用蒙哥马利或后9/11 GI法案

向退伍军人事务部投诉 http://www.benefits.va.gov/GIBILL/Feedback.asp relative to an institution failing to follow the Principles of Excellence http://www.benefits.va.gov/gibill/principles_of_excellence.asp relative to recruiting or marketing practices, accreditation, financial issues, student loans, post-graduation job opportunities, or change in degree plan/requirements.

退伍军人法案受益人

The Mississippi State Approving Agency (SAA), is the approving authority of education 以及密西西比州的培训项目. 我们的办公室调查有关《九游会国际》的投诉受益人. While most 投诉 should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should 通过电子邮件saa@msva九游会国际的办公室.ms.政府.